How a support agent uses Zenbox

  1. All emails land in a single queue.
  2. AI tags the message as Product Issue — Replacement and sets priority to High.
  3. Zenbox assigns to the Returns Team automatically.
  4. Agent reads a short AI summary and suggested reply.
  5. Agent edits the reply, attaches label, and closes the ticket. SLA tracked automatically.

Live ticket preview

From: jane+order123@example.com"

Body: Order #12345 — "My item arrived damaged. I need a replacement ASAP."

Zenbox Summary

Damaged item on order #12345. Customer requests replacement; includes urgency.

Suggested reply

"Hi Jane — sorry about this. We’ll send a replacement today and email tracking shortly."